Transforming Customer Experience using Salesforce
Deliver Unparalleled Customer Experience with Nous and Salesforce
Whether you’re considering adopting Salesforce for your customer management needs or have already implemented it, we can help you maximize the value of your investments and deliver unparalleled customer experience.
Nous offers implementation, migration, and support integration services across the Salesforce eco-system, utilizing AI, Analytics, and IoT to transform customer experiences. Leverage our services to implement Salesforce, align your organization, and streamline the way you connect with prospects and customers.
Services
Implementation Services
- Discovery
- Business architecture design
- Customized development
- Product validation
- Ongoing support
Business & Technical Consulting
- Process/system improvements
- Gap analysis
- Feature and cloud evaluation
- Data and analytics assessment
- Integration evaluation
- Technical debt validation
Transformation Services
- Complete migration and consolidation of legacy and/or existing tools to holistic CRM solution
- Data transformation
Expert Services
- Architect As a service
- Admin and developer support services
- Einstein AI services
- Analytics services
Maintenance & Support Services
- Monitoring
- Enhancements
- Incident and event management
- Change and release management
Salesforce Testing
- Manual testing
- Automation testing
Expertise
Nous Differentiators
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Accelerators & Frameworks
Availability of plugins, frameworks, and accelerators
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Resource Mix
Good mix of business, technical consultants and project managers with strong industry experience
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Expertise in Migration
Legacy to Salesforce
Engagement Models
Customized delivery models based on complexity and maturity of the project
Maturity
- Interaction process
- Development process
- Requirements/specifications
- Platforms and technologies
- Tools
Complexity
- Number of applications
- Technical
- Functional
- Incumbent knowledge transition
- Technology mix
- Strategic importance of applications
Pricing Models
- Effort based pricing or time & material
- Project based pricing or fixed bid or milestone-based billing
- Named dedicated development resources or retainer
- Strategic partner model
- Offshore Development Center (ODC)
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