Ensure Seamless IT Operations

ServiceNow IT Operations Management

Expand Your Organization's Operational Agility through Automation

IT Operations Management (ITOM) includes the processes involved in maintaining all physical and virtual components of an IT infrastructure within a firm, ensuring their availability, performance, and seamless integration with other systems. With IT infrastructure handling more demands faster than ever before, organizations are compelled to turn to IT Operations Management tools for a clear view of their infrastructure assets and operational ecosystem.

As a ServiceNow Premier partner, Nous helps organizations automate their operations management through the ServiceNow ITOM application suite to reduce IT costs and improve IT and business service availability. With in-depth domain expertise, we have helped many enterprises create an accelerated cloud strategy, improving their overall business infrastructure.

ServiceNow ITOM Highlights

Event Management

Collect and analyze events to help IT teams monitor the health of services
Increase service availability by identifying and preventing potential service outages
Deploy actionable alerts and automated remediation using advanced ServiceNow ITOM with machine learning
Use the consolidated dashboard with intelligent alerts prioritized on the severity and take corrective actions sooner

Discovery

Get a single, comprehensive view of all devices and applications on the network
Deploy ServiceNow ITOM modules to set up goals and strategies and automate queries for enhanced discovery
Identify resource dependencies and co-relations from a single view, setup and manage functions better
Improve the speed of incident resolution and protect the health of your business services with enhanced visibility

Operational Intelligence

Track IT infrastructure performance and detect disruptions early
Setup thresholds based on the current identified anomalies and automatically improve productivity
Create custom dashboards to view your infrastructure and investigate issues better
Enhance user experience with advanced insights and performance reports created from raw data across multiple events

Service Mapping

Map interactions between IT components and business services with ServiceNow ITOM Service Mapping
Simplify mapping efforts with cross-functional guidance maps that track multiple services parallelly based on movements across the infrastructure
Create focused service maps in your industry context and setup an infrastructure of applications and processes that support the business
Increase the accuracy of failure impact analysis by following ITOM best practices

Orchestration

Boost productivity by automating IT and business processes with ServiceNow ITOM applications such as Password Reset, Client Software Distribution, Activity Packs, etc.
Improve service delivery in terms of quality and speed by leveraging the power of automated tools, templates, and applications to produce precise results
Gain critical data and insights to track, evaluate, and identify areas where automation can be implemented
Increase ROI, deliver business agility while maintaining control with our evolved approach to orchestration