ServiceNow is a powerful platform that can transform your business for good. But do you know how powerful it
can prove to
be if you know the right tricks and tips about ServiceNow? Quite frankly, not many companies have an idea
about
using ServiceNow right and that’s why most of them can’t get the most value out of their
ServiceNow
investment.
The ServiceNow platform offers many unique and interesting features that make managing your processes or
developing new functionality
a hassle-free affair.
You might have come across a few helpful tricks on your own if you’ve worked on the system or
discovered a community
post. But if you’ve come looking for more practical and exclusive ServiceNow tips, we believe this is
the
right post! Let us look at some of the best ServiceNow tips and tricks that can transform your business.
Using advanced system dashboards to assess your system’s health and security
It is imperative to understand the current state of your system’s health and performance as a
ServiceNow system administrator.
One of the best things about ServiceNow is the presence of dashboards that provide information about system
security,
API utilization, and system architectural components if you know exactly where and how to look. Here are
some
quick tips on how to find information using these advanced system dashboards.
- Use the System Diagnostics Homepage to get a synopsis of important and useful analytical information
about a
running instance and cluster nodes.
- Check the ServiceNow Performance Homepage to view a collection of performance metrics related to your
instance
and the machine in which the instance is hosted.
- In the Instance Security Center, which is a separate portal, you can get a streamlined view of the level
of compliance
of your system’s security controls, configure and maintain system security settings, and check
security
event monitoring metrics.
- From the REST & SOAP API Analytics Dashboards, you get comprehensive analytics for API usage,
analytics per
requesting user, and analytics per API.
Use a filter list view to pre-filter long tables
When you have a long table in the system with millions of rows like Syslog, the default list view may take
longer to load
or may even fail to load in case of slow internet. Does that mean you have to keep breaking your head,
overloading
the whole table for hours? Not necessarily, if you follow this simple tip. Try opening the filter view for
the
table so you can pre-filter data before you look for a specific set of data.
Wondering how to do that? Just type the following in your browser’s URL navigator to load the filter
view for a table.
Change INSTANCE with the name of your ServiceNow instance and TABLENAME with the true table name you would
like to load.
This trick will save you precious time looking through huge amounts of data.
Utilize ServiceNow’s Studio Code Search to look for codes faster
ServiceNow’s Studio feature helps you develop custom applications. It also makes searching for code
easier for the
developers. If you’re looking for any particular code snippet, you can utilize this function to search
for it faster. All you have to do is navigate to the ‘Studio’ module of the ‘System
Applications’
in the application menu to access the Code Search utility.
After choosing an application, on the top right side of the screen, select ‘Code Search’. You
can enter your
search term in the search box that appears and select the checkbox labelled ‘Search in all
applications’.
Use the HI Self-Service portal to ensure optimum performance
‘HI’ is an acronym for ‘Hosted ITIL’, an earlier version of the product. The
ServiceNow HI self-service
portal is designed to help you manage all ServiceNow hosted instances, including upgrades. You can submit
and
check the status of requests, manage users, and ensure that your platform performs optimally. The portal
also
serves as a central hub for managing accounts, tasks, and instances.
The portal also serves as a one-stop destination for all your ServiceNow queries, offering access to the
latest published
content, solutions to common issues, trending topics, and much more.
Use Scoped Applications to deploy faster and hassle-free updates
ServiceNow
IT Service Management (ITSM) tools, including Change, Problem, and Incident, were built in Global
Scope and managed using update sets traditionally. After the introduction of Scoped Applications in 2015,
application
management became easier with the Application Repository that simplifies deployment and Studio Integrated
Development
Environment (IDE) that makes deployment and upgrade just a matter of a click!
Want to get more ServiceNow tips and tricks? Count on Nous Infosystems!
Nous Infosystems is your
trusted ServiceNow
partner that helps you
digitally transform your business and manage IT processes across domains. Connect
with our team to find out
more about ServiceNow deployment and how to better manage your business with simple ServiceNow tips and
tricks.
If you’re not certain about a functionality or struggling with a project, our team of seasoned experts
can help you navigate the ServiceNow world seamlessly.
Get in touch with our team to know
more about ServiceNow and get the most out of your investment.
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